Starting from January 2022, Institute for Development Policy (INDEP) is implementing the project ‘PACT+’ funded by European Union Office in Kosovo (EUOK). The overall objective of this project is to enhance and prioritize consumer protection in the development sectors, namely energy, oil and mining, and retail market. In the framework of this project, INDEP is requiring to develop a platform/website that will serve as a bridge for consumers and institutions that handle consumer complaints. The website will be consisting of a questionnaire for consumers. The answers of the questionnaire will automatically redirect the consumer to the specific institutions that handles that complaint. The contracting party (in collaboration with INDEP), will be in charge of designing, producing, and publishing materials and contents of the website.
The bidding party is required to research on the work that INDEP has done in customer protection, ‘Mbrojtësit e Konsumatorëve’ campaign, and be able to present credible information and data on the customer protection in Kosovo. The bidding party is required to present a concept of the website that will attain the audience to engage in the website. This website should be easily accessible, user-friendly, and efficient. Materials presented from the bidding party are not obliged to match the design of the materials of ‘Mbrojtësit e Konsumatorëve’.
Click here to read the Terms of Reference.
The deadline for submission of the offers is 16 August 2022 at 23:59hr at firstname.lastname@example.org/. For any question, please do reach out to email@example.com/. All the interested parties are welcome to bid. The interested parties should send all the required documents listed above to the address: firstname.lastname@example.org/ under the subject Line: ‘[Insert company’s / freelancer name] – Bid to develop a website’.
Only shortlisted tenderers will be invited for an interview.