INDEP has virtually held the roundtable “Consumer Protection: Legal and Institutional Framework from the Perspective of the Customer Protection Department”

The Institute for Development Policy (INDEP), in the framework of INDEP’s Democratic Governance Program and INDEP’s framework partnership agreement with the European Union Office in Kosovo / European Union Kosovo in the field of consumer protection, has held today the next roundtable titled “Consumer Protection: Legal and Institutional Framework from the Perspective of the Consumer Protection Department”. This roundtable was broadcasted virtually on the page “Kosovo Consumer Watchdog”, on October 28, 2020, from 10:30 to 11:30am. The roundtable was moderated by Mr. Dardan Abazi, Senior Researcher and Program Director at INDEP with Mr. Nijazi Shala, Head of the Customer Protection Department at the Ministry of Trade and Industry, and Mr. Plator Gërdovci, Senior Officer at CPD as panellists.
Mr. Abazi opened the roundtable with a summary of the work that INDEP is doing in order to raise awareness of consumer rights and legal and institutional monitoring involved in the activities of this project. Further on, Mr. Shala spoke about the legal and institutional competencies that the Customer Protection Department has, about the challenges they face in their daily work, etc. Whereas, Mr. Gërdovci explained the procedures for receiving complaints in this department, what the law foresees exactly to be the competences of the CPD, consumer rights provided by law, assistance provided by the CPD, types of complaints handled, legal deadlines for the handling of complaints and other relevant issues.
⚡️You can watch the full video of the broadcasting by clicking on the link below⬇️:
This activity was implemented within the project “Monitoring Legal and Institutional Framework of Customer Protection in Development Sectors”, funded by European Union funds, managed by the European Union Office in Kosovo and implemented by the Institute for Development Policy (INDEP).